FAQs

Find answers about shopping with By JLen, shipping, custom orders, and returns. Still need help? Email contact@byjlen.com.

Shipping & Orders

When will my order ship?

Our processing time is 2–4 business days, Monday through Friday, excluding holidays. Processing may take longer during sales, holidays, or new product launches. Shipping transit time is additional. Custom projects have a timeline confirmed before the order is placed.

Where do you ship, and what does shipping cost?

We currently ship within the United States. Shipping costs are calculated at checkout based on your location and order weight. U.S. orders over $75 qualify for free shipping. See our Shipping Policy for details.

How can I track my order?

Once your order ships, you’ll receive tracking information by email or SMS. Please allow 24–48 hours for tracking updates to appear.

Sizing & Graphic Tees

How do I choose the right size?

Check the product description and any size chart provided for the item you’re ordering. Sizing can vary by product. If you’re unsure, email us with the product name before purchasing. Graphic tees are final sale for fit or preference.

What shirts do you use for the holiday graphic tees?

Santa’s Favorite Chick, Bougie Gingerbread, and Grinchy are printed on Bella+Canvas 3001 T-shirts using DTF prints, in sizes S–4XL. Check each listing for available colors and product details.

Custom Orders

How do I request a custom product?

Use our Custom Design Request form. Include the item, quantity, date needed, colors or theme, and any names, wording, or design details.

Does submitting a custom request place an order?

No. We review your request before confirming availability, pricing, and the production timeline. Submitting a request does not guarantee the project or delivery date.

Returns & Exchanges

Can I return or exchange my purchase?

Eligible returns must be requested within 7 days of delivery by emailing contact@byjlen.com. Approved returns qualify for store credit or an exchange, subject to availability. We do not issue refunds to the original payment method except where required by law. Please wait for approval before shipping a return.

Which items are final sale?

Jewelry and accessories, graphic tees, custom or personalized products, holiday and seasonal merchandise, sale and clearance items, items marked final sale, and gift cards cannot be returned or exchanged for a change of mind, fit, or preference. See our Return & Exchange Policy for eligibility and full details.

What if my item arrives damaged or incorrect?

Email us within 7 days of delivery with your order number and clear photos of the item and packaging. This applies to final-sale items too. Once verified, we’ll arrange a replacement at no additional cost. If a replacement is unavailable, we’ll offer store credit or another remedy required by law.

Who pays return shipping, and how long does processing take?

Customers pay return shipping unless we sent an incorrect or damaged item. Allow 1–5 business days after we receive your return for inspection and processing. Store credit reflects the amount paid for the returned merchandise, including discounts.

Contact & Services

How can I contact By JLen?

Email contact@byjlen.com or visit our Contact Us page. We respond within 24–48 hours, Monday through Friday. Include your order number for order-related questions.

How can I ask about AI training?

Use our Contact Us page or email us with what you’d like to learn and the tasks you want help with.