Refund policy

We want you to love your By JLen purchase. If something isn’t right, contact us so we can help.

Approved returns qualify for store credit or an exchange only. We do not issue refunds to the original payment method, except where required by law. Exchanges depend on item availability.

Requesting a Return

Inspect your items when they arrive. To request a return, email contact@byjlen.com within 7 days of delivery with your order number, the item you’d like to return, and the reason. Include photos if an item arrived damaged or incorrect.

Please wait for approval and return instructions before shipping anything back.

Return Eligibility

Eligible items must be:

  • Unworn, unwashed, and unused.
  • In their original condition, with tags attached when applicable.
  • Free of stains, odors, pet hair, or damage caused after delivery.
  • Returned with their original packaging and a receipt or order confirmation.

Return Guidelines

  • Original shipping charges are non-refundable, except where required by law.
  • Customers pay return shipping unless we sent an incorrect or damaged item.
  • Returns sent without approval are not eligible for store credit or exchange.
  • Use a trackable shipping service and keep your tracking information.
  • Allow 1–5 business days after we receive your return for inspection and processing.
  • Store credit reflects the amount paid for the returned merchandise, including any discounts.

Final Sale Items

The following items cannot be returned or exchanged for a change of mind, fit, or preference:

  • Jewelry and accessories, including hats, bags, sunglasses, and hair accessories.
  • Graphic tees.
  • Custom or personalized products.
  • Holiday and seasonal merchandise.
  • Sale, clearance, and items marked “Final Sale.”
  • Gift cards.

Please review product descriptions and size charts before ordering, especially for graphic tees and custom items.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, email contact@byjlen.com within 7 days of delivery with your order number and clear photos of the item and packaging.

This applies to final-sale items, too. Once verified, we’ll arrange a replacement at no additional cost. If a replacement is unavailable, we’ll offer store credit or another remedy required by law.

Questions?

Contact contact@byjlen.com before placing your order if you’re unsure about sizing or return eligibility.